Ace the 2025 Ontario Registered Pharmacy Technician (RphT) Test – Your Rx for Success!

Question: 1 / 400

What steps should be taken if a pharmacy technician makes an error in dispensing medication?

Report the error to the pharmacist, document it, and implement corrective measures to prevent future errors

The appropriate steps to take when a pharmacy technician identifies an error in dispensing medication involve a systematic approach to ensure patient safety and improve future practice. Reporting the error to the pharmacist is essential because pharmacists possess the authority and expertise to manage the situation appropriately, which may include notifying the patient and determining any necessary remedial actions.

Documenting the error is also critical for accountability and for creating a record that can be analyzed to identify trends or recurring issues in the dispensing process. This documentation can serve as a valuable reference for quality assurance practices within the pharmacy, aiding in the development of strategies to minimize risks of similar errors occurring in the future.

Implementing corrective measures might include additional training for staff, revising standard operating procedures, or modifying workflow processes to enhance safety. This proactive approach not only protects the current patient but also contributes to a culture of safety that benefits future patients by reducing the likelihood of errors in the pharmacy setting. This response reflects a commitment to continuous improvement and patient care standards that are vital in the healthcare profession.

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Ignore the error if no one complains

Repackage the medication and give it to the patient

Return the medication to the manufacturer for a refund

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